Returns & Exchanges

Due to the current situation with Covid-19 and ALKHEMY's commitment to maintaining a safe work environment in our studio there will be a mandatory 72 hour hold on all returns prior to processing. We apologize for the delay and thank you for your cooperation in helping us maintain a safe work environment.

At Alkhemy Studio, we are dedicated to offering the highest level of quality and service. If for any reason, you are unsatisfied with your purchase on our website, you can request a return or exchange for up to 14 days from the date of delivery of your order by emailing us at info@alkhemystudio.com. Please indicate clearly the reason for your return with as many details as possible.

Please note that all refunds will be made through the original mode of payment only and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

To ensure that an item you have purchased is eligible for return or exchange, please ensure that it is unworn, unwashed and undamaged. Any items you would like to return or exchange must have all original tags still attached and must be returned carefully packed in the original product packaging.

We strongly recommend when returning items to us you use recorded or special delivery that insures you for the value of the goods as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

ARRANGE AN EXCHANGE

We have set up an easy exchange process that allows you to exchange your item up to 14 days from the date of delivery of your order.

To exchange an item, get in touch with us on info@alkhemystudio.com and we will guide you through our exchange process.

We will accommodate an exchange for items purchased on alkhemystudio.com the same style in a different size or colour. For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge on both domestic and international orders (orders being shipped to customers). A maximum of one exchange per item will be allowed.

Once the exchange item is received to the Alkhemy Studio, we will send out your exchange request as soon as possible while notifying you with new tracking. Alkhemy Studio covers exchange shipping free of charge on domestic orders only on packages being sent back to Alkhemy Studio.

Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs, unless the item has arrived damaged or incorrect. If you request a refund, you will be refunded for the price of the item purchased but not the cost of shipping.

PRE-ORDER RETURNS & EXCHANGES

As Pre-Order items are made exclusively for you, we will unfortunately not be able to accept returns and exchanges. We would like to invite you to our studio for a private appointment to try on the pieces that are on Pre-Order. We have samples in each size and style to ensure you can find the perfect fit. Please contact us on info@alkhemystudio.com for bookings, queries or for personalised size and fit advice.